Customer Feedback
Here at Teledyne Impulse-PDM, we are committed to our customers, and invest time and resources in our quest for 100% satisfaction. To this end, we regularly request customer feedback via a short online survey, by email or in conversation.
Our quality management system is ISO 9001:2008 certified, and customer satisfaction reports are issued monthly to monitor progress.
Please find below our latest results for February 2011:
| Overall customer satisfaction |
79% |
| Sales |
87% |
| Delivery |
79% |
| Pricing |
75% |
| Quality |
91% |
| Technical Sales |
86% |
| Design/Engineering |
73% |
Please click here for our short survey which will only take a few moments of your time. To show our appreciation for the feedback we receive from our customers, we donate £5 on your behalf to our chosen charity for 2011, Help for Heroes, a charity formed to help those who have been wounded in Britain's current conflicts.
If you have recently completed a survey for us, then we are most grateful for your contribution.